Debby, Laura, Mike, Mark and Ian,
On behalf of the Development team here at the YWCA, I want to extend our sincerest THANKS. Your expertise, talent, and attention to detail helped to create a spectacular and memorable event for our 800 guests last night! It is such a pleasure for our team to feel that we truly are “partners” in this event and that you care deeply in making Women of Distinction an event that our community will remember.
We wanted to share some good news, it looks like we have surpassed our goal of raising $100,000 which is an unbelievable achievement for this organization and we could not have done it without you!
Thank you again,
“On behalf of the Docs on Ice Tournament and the Hamilton Academy of Medicine, I wanted to thank you and your staff for all your help Friday night at our Docs on Ice 2017 Banquet.
We’ve had nothing but positive reviews on the food and service of your staff. I appreciate all your help to ensure it was the best evening possible. Don’t know what I would do without you!!
Hamilton Academy of Medicine
It’s been a bit of a whirlwind following our wedding AKA the best day ever! I need to express my sincere gratitude for your patience, kindness, professionalism, and expertise in bringing all elements together for our wedding last Saturday. The staff was wonderful, the rooms were beautiful, the service was flawless, and the food was amazing — literally everything about the day was perfect from beginning to end. In your hands, we were so well taken care of. I gave you a shout out in my speech but you may have missed it! I wanted you to know how much Sam and I and our families appreciated everything but specifically you and all your help. You also have a wonderful way of putting people at ease that was so appreciated throughout the planning process. I’m afraid with being pulled in so many directions that night, the comment cards probably weren’t filled out as well as they should have been. If you’d like to direct us to an online version if available we’d be happy to fill them out. Please share this note with your boss or whomever you report to. They need to know what a gem they have on staff!”
Love & thanks,
“Ammar and Laura,
I again can’t thank you guys enough. You made my job so easy!
We were blown away by the exceptional service and staff at the HCC by Carmen’s. Not a single detail was missed, and everything was on point.
We can’t wait to work with you guys again, and you are the ONLY team I would recommend to anybody for their event!”
Three Lions Promotions
“Our Kiwanis Convention was a great success and we want to thank you and all your staff. They helped us all week with many changes that arose. Everything we needed your great staff provided for us and we had a great time working with them. You are very fortunate to have people that are hardworking and professional. I personally had a lot of fun working together with everyone.
You and everyone at the Convention Centre contributed to our success and for that we thank you so much.
Thank you from all the members of the Kiwanis Club of Hamilton Inc.”
Co-Chairs Don Turner and Ron Burshaw,
Kiwanis Club of Hamilton
“I just wanted to say a big thank you to the team at HCC by Carmen’s… your on the ground staff could not have been more helpful. Nothing was too much trouble for them. Everyone from move in Paul, to putting out extra chairs Ian, were brilliant. Ian especially was so incredibly accommodating. I was so impressed with how everyone worked to make our weekend a success. I love to surround myself with Can Do people, who bring solutions, not problems. Your entire team at HCC are Can Do people. Thank you! You guys are awesome!”
Totally British Festival
“On behalf of the Hamilton Academy of Medicine, I’d like to thank you and your staff at the Hamilton Convention Centre by Carmen’s for all your help yesterday at our 98th Annual Clinical Day.
We appreciate all your help to ensure our day was a great success. We’ve had nothing but positive feedback from all our guests. Thanks again for everything!”
Hamilton Academy of Medicine
“It was an absolute pleasure working with you on the Tim Hortons event! You and your team are joyful, efficient, helpful without question, and so pleasant to work with! You make my job so much easier! Thank you!”
Robert J. Bostwick,
Visions Display Inc.
“It was SUCH a great evening, and your staff were UNBELIEVABLE!!!!!! I can’t sing their praises enough. You really came through for us with flying colours and people are still talking about the amazing food!”
Jewish National Fund – Regional Ontario
“I wish to thank you and your staff for an extra special meal and evening. The food was excellent.”
Bell Girls Reunion
I would like to thank you & your entire team for your support of our MAD4MADDIE Fundraiser. It was a real pleasure to work with Debby Russ, Ammar Balika, Melissa Clemens and Mark McSporran. We had so many compliments regarding the venue and the quality of the meal. The wait staff went out of their way to serve our guests in a cordial manner. I am happy to report that our event exceeded all of our monetary expectations. Thanks again for your tremendous support of our community.
“MANY thanks or hosting us over the past week!!! We wanted to highlight several of the HCC by Carmen’s staff that really stood out in our view. They all certainly made substantial contributions to seeing our conference successful, making us feel welcome, and ensuring that the facility was an enabler!
Jamie – he was always around, checking in with us to ensure smooth flow, while not being “under foot” in the office. Perfect balance! Problems and changes were dealt with professionally, and he was able to give us solutions to problems quickly when they arose, including changes to the dining room when a plenary speaker unexpectedly demanded changes. There was NO impact to our schedule, despite the major change we needed. He also mobilized staff to assist in moving our business center, due to a lack of traffic, in only 3 minutes! Working with us he was able to accommodate a quick change to one of our sessions, despite part of a room flooding. Finally, it was very reassuring to me to see him walking the floor, first thing (0608h) to ensure everything was proper. His calm, happy demeanor was comforting to us as a customer – everything in hand and fixable. He is a great example of customer service and focus, and a real asset to the HCC by Carmen’s.
Ian – as one of our key daytime contacts, Ian was able to seek out solutions very quickly for us. After a glass of water was spilled though one of our laptops (the fault of one of our participants), Ian procured a fan for us to use to help us dry the unit. He was always on hand during “crises”, helping to move, rearrange, get or take away. And always with a smile.
James – as our evening floor contact, he was easy to find, and was on the lookout for us. Of note was how he handled the setup of the business center. Several tables were required, which appeared and were “dressed” before the vendor representatives realized it, which allowed them to complete their work on Monday evening. In turn, this allowed the earlier opening of services on the Tuesday morning – a boon to our participants.”
United Way Centraide Canada
National Conference 2013
“First of all thank you very much for being available to take my calls at ‘various’ timings, especially the weekend. I truly appreciate that.
Yesterday, all went really well. Your staff was wonderful especially Mark who was there all the time and assisted with smile and great service orientation. There was one time, during break out room sessions, when we rotated the groups; each group left some mess particularly in the “lounge’ rooms. I understand this part was missed in all our communication and planning, however, it was handled really well by your staff. Overall, it was a great day and we are really thankful to you Ammar and the rest of your team who helped us in accomplishing this yesterday.”
Hamilton Health Sciences
“The meeting went very well and there was plenty of positive feedback on the venue. The manager on duty was very attentive to our needs and was checking in with me regularly. The staff that provided the service for the event were very professional and also extremely helpful when I had questions.
Big thanks and props also go to Jessica in helping get the event organized and set up to ensure everything went smoothly – her help was much appreciated.”
Meridian Credit Union
“On behalf of the Ontario Liberal Party, I would like to offer my sincere thanks to you and your staff at the Hamilton Convention Centre by Carmen’s. The weekend was a great success and flowed perfectly due in no small party to your team on the ground.
It is never easy to accommodate those last minute needs and changes – but you and your staff handled our event beautifully and professionally.
Congratulations to you and your team for your terrific work and patience. We could not have done it without your help.”
“I want to thank you for all your support for the Young Parent Conference! Mark and Jessica were amazing and always there to help! Dave was great, as was Gerben…he was so helpful!
It was a great experience to work alongside the Hamilton Convention Centre by Carmen’s.”
“Thank you to your staff and believe that the OBOA Delegates do not react so positively to each facility in that manner. As a team we did very well!
You are tops in my book and Melissa was great to deal with. Thanks to Marc, David. Rose, Ian, bartender Rick and all the wonderful staff. Paul from Stronco did a marvellous job as did Gerben who is a rising star. Good people!
You are as our professional designation notes “The Step above!”
Ronald M. Kolbe,
Chief Administrative Officer, Ontario Building Officials Association