Privacy Policy

Introduction

At Carmens Group, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

If you have any questions or concerns about this notice or our practices regarding your personal information, please contact us at marketing@carmensgroup.com.

Compliance with Canadian Privacy Law

This policy reflects our obligations under PIPEDA, which governs how we handle personal information in the course of commercial activities. We also strive to follow industry best practices and provide transparency for all users, including those outside of Canada.

Information We Collect

We collect personal information that you voluntarily provide to us when you;
Register on our websites
Request information about us or our products and services,
Participate in activities on our websites (such as posting messages in our online forums or entering competitions, contests, or giveaways)
Contact us directly

The personal information that we collect depends on the context of your interactions with us and the websites, the choices you make, and the products and features you use. The personal information we collect may include the following:

Personal Information Provided by You: We collect names; phone numbers; email addresses; mailing addresses; job titles; contact preferences; and other similar information.
Payment Data: We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored securely.
Technical Data: Browser type, IP address, device information (collected automatically via cookies or similar tools)

How We Use Your Information

We use personal information collected via our websites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or fulfil a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below:

To Facilitate Account Creation and Logon Process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
To Post Testimonials: We post testimonials on our websites that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at marketing@carmensgroup.com and be sure to include your name, testimonial location, and contact information.
Request Feedback: We may use your information to request feedback and to contact you about your use of our websites.
To Enable User-to-User Communications: We may use your information to enable user-to-user communications with each user’s consent.
To Manage User Accounts: We may use your information for the purposes of managing our account and keeping it in working order.
To Send Administrative Information to You: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
To Protect Our Services: We may use your information as part of our efforts to keep our websites safe and secure (for example, for fraud monitoring and prevention).
To Enforce Our Terms, Conditions, and Policies for Business Purposes, to Comply with Legal and Regulatory Requirements or in Connection with Our Contract.
To Respond to Legal Requests and Prevent Harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
Fulfill and Manage Your Orders: We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the websites.
Administer Prize Draws and Competitions: We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
To Deliver and Facilitate Delivery of Services to the User: We may use your information to provide you with the requested service.
To Respond to User Inquiries/Offer Support to Users: We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our services.
To Send You Marketing and Promotional Communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time (see “Your Privacy Rights” below).
Deliver Targeted Advertising to You: We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

Consent

We collect, use, and disclose your personal information only with your knowledge and consent, except where otherwise permitted or required by law.

Consent may be:

Express: provided explicitly (e.g., ticking a checkbox or submitting a form)
Implied: inferred from your actions (e.g., continued use of our website or services)

You may withdraw your consent at any time, subject to legal or contractual restrictions. To do so, please contact us at marketing@carmensgroup.com.

Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When no longer needed, we securely delete, destroy, or anonymize the data.

How We Protect Your Information

We take appropriate physical, technical, and organizational measures to safeguard your information against unauthorized access, disclosure, or misuse. These include:

Secure servers and data encryption
Access control procedures
Employee training on data privacy

Sharing of Personal Information

We do not sell your personal information. We may share your information in the following circumstances:

With third-party service providers (e.g., payment processors, email platforms) for business operations
When legally required (e.g., court orders or government requests)
To enforce our terms, protect our rights, or prevent fraud
With your express consent

Use of Cookies and Tracking Technologies

We use cookies and similar technologies to:

Analyze website traffic and improve performance
Deliver personalized content or ads
Recognize your browser or device across sessions

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect your website experience.

Your Rights Under Canadian Privacy Law

Under PIPEDA, you have the right to:

Know why your personal information is being collected and how it will be used
Access your personal information held by us
Request correction of inaccurate or incomplete data
Withdraw your consent (subject to legal or contractual obligations)
File a complaint with us or the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at marketing@carmensgroup.com.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn we have inadvertently collected data from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. When we do, we will revise the “Last Updated” date at the top of this policy and, where appropriate, notify you.

Contact Us

If you have any questions, concerns, or complaints about our privacy practices or this policy, you may contact:

Privacy Officer
Carmens Group
Email: marketing@carmensgroup.com

You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

Last Updated: June 18, 2025