The Hamilton Convention Centre by Carmen’s is committed to helping stop the spread of COVID-19. As the impact and concern of COVID-19 continue to evolve, the safety of our clients and employees remains our top priority.

If you have questions about an event you have scheduled or are planning to hold at The Hamilton Convention Centre, please refer to our FAQ.


Q: Will I need to reschedule my upcoming event or wedding?

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We are here to help and will continue to provide support with your event or wedding planning and in making alternative accommodations if necessary.

Currently, we are focused on upcoming events scheduled to take place within 6-8 weeks. If you have a wedding or event scheduled with us in this time frame you have either already received communication from us in terms of rescheduling, or you will be hearing from us very soon.

If your event is booked farther out, but you would still like to discuss it with us, please feel free to contact or with any questions, however, please understand there may be a delay in responding as we work through priority bookings based on date.

Q: Will I be charged for postponing or cancelling my event?

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Our team is working hard with its valued customers to postpone their event dates that fall during the Government’s non-essential business closure order without any financial penalty.

Additionally, we have made modifications to our standard rescheduling and cancellation policies in order to accommodate and make things easier for all of our customers by offering more favourable terms and several options. As more information becomes available we will continue to pivot in order to keep our valued customers’ best interests at heart.

Please contact to inquire about our amended policy.

Q: Who can I contact directly about my existing event booking?

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Please contact Ammar Balika at

Q: How do I book a new event for 2021 and beyond?

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For customers that are looking to book their meetings, conferences, conventions, tradeshows, seminars, and galas in the near future, we’re here to help! Please contact us with your event details, or fill out the RFP section of our website and one of our sales team members will reach out to you within 24 hours.

The same applies for wedding couples looking to book their special day in 2021 and beyond. Our sales team is happy to conduct virtual appointments and walk you through our all-inclusive wedding packages via Facetime, Zoom, or Skype.

Please contact We look forward to meeting you!

Q: Do you offer virtual appointments?

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Yes! Our sales team is happy to conduct virtual appointments and walk you through our packages via Facetime, Zoom or Skype. Please contact