Exhibitor Services
Elevate your exhibits.
At the Hamilton Convention Centre exhibitors are supported with practical amenities, expert partners, and streamlined services that make showcasing your work effortless. Whether you’re preparing for a large-scale tradeshow or a boutique exhibit, our team is here to help you plan, set up, and deliver your best experience.
Exhibitor Services at a Glance
Equipment Rental
From essential equipment to specialty tools, HCC provides a range of rentals to support your booth setup.
Available rentals include:
• Scissor lifts (operator license required)
• Tables and furnishings
• Lounge and soft seating
• Miscellaneous event equipment
Your Event Services Associate will provide a complete list of available items and pricing.
Exhibitors may also arrange for our trained team to assist with banner hanging (additional fees apply).
Booth Cleaning
HCC is the exclusive provider of cleaning services for all events within the facility.
Included:
• Midday and overnight refresh for general areas
Available for Exhibitors (additional cost):
• Vacuuming
• Dusting
• Waste removal
• Table cleaning
To schedule booth-specific cleaning, contact your Event Services Associate.
Food & Beverage
Enhance your booth experience with offerings from our award-winning culinary team.
Please note:
• All food & beverage is exclusively provided by HCC.
• No outside food or beverages may be brought into the building.
Explore menu options or request vendor-specific service through your conference organizer, who will connect you with our culinary team.
IT & Technology
Complimentary basic Wi-Fi is available throughout the building for light browsing and email.
If your booth requires stronger bandwidth, dedicated networks, or additional IT support, reach out to your Event Services Associate to make arrangements.
Electrical Services
Soundbox Productions is the exclusive provider of all temporary electrical distribution at HCC.
They provide:
• Booth power (booths do not include electricity by default)
• Electrical distribution for events, shows, and guest service providers
• All wall power in ballrooms and event spaces
To order electrical service, contact our in-house representative:
Aaron Little
Soundbox Productions
aaron.little@soundboxpro.com
Important Safety Standards:
• All equipment must be UL-approved
• Three-wire grounded extension cords only
• Multi-outlet adapters must include overload protection
• Cooking/warming devices must be electric and approved
• Demonstration areas require proper shielding or spacing
• A 2A10BC fire extinguisher must be present when cooking equipment is in use
Last-minute electrical requests may incur surcharges.
Loading Dock
All large items, carts, and equipment must enter through the loading dock. A dock supervisor will be onsite to help direct traffic.
Location:
Hamilton Convention Centre Loading Dock
10 MacNab St. S
Hamilton, ON L8P 4Y2
Key Information:
• Follow the Event Services Associate’s load-in schedule
• No vehicles may remain in the dock area overnight
• Front entrance is permitted for hand-carried items only
• Freight elevator access is available for upper-level shows
• Oversized trucks/trailers can arrange offsite parking via parking@hamilton.ca (one-week notice recommended)
A full map and step-by-step directions can be provided upon request.
Shipping
Items may be shipped directly to the Convention Centre within 2 business days of the event.
Shipping Address:
Hamilton Convention Centre
10 MacNab St. S
Hamilton, Ontario L8P 4Y2
Required on all labels:
• Event name and date
• Exhibiting company name
• Room/location information (if available)
Items shipped too early may incur storage fees.
Storage
Limited short-term storage is available on the loading dock and tradeshow floor.
Exhibitors are responsible for securing their own materials throughout the event. Speak with your Event Services Associate to discuss available options.
Lost or Left-Behind Items
While our team makes every effort to reunite exhibitors with misplaced items, exhibition materials cannot be stored long-term. Materials left behind after move-out may be discarded.
Parking
Parking is available in the underground garage (managed by an external provider).
Please note:
• Daily rates apply
• No overnight parking is permitted
Additional lots are located throughout downtown.
For parking inquiries: parking@hamilton.ca
Download the Exhibitor Information Guidebook
For all information and details about our exhibitor policies and services, download our Exhibitor Guidebook: